Shipping policy
SHIPPING POLICY
Order Processing
Most JPR Custom Creations products are made to order. After your order is placed, it is sent to one of our production partners for printing, processing, and fulfillment.
Production time is separate from shipping transit time. Because products are made on demand, orders may require additional processing time before they are shipped.
U.S. Shipping
Standard shipping is available for orders shipped within the United States. Shipping charges are calculated based on the products in your order and are displayed at checkout before payment is completed.
Because our products may be produced and shipped by different production partners or facilities, shipping costs may vary depending on the items and quantities in your order.
Estimated Delivery
Shipping transit estimates shown at checkout begin after an order has been produced and transferred to the shipping carrier. Delivery dates are estimates and are not guaranteed.
Production and delivery times may vary depending on the product, production facility, destination, order volume, holidays, weather, or carrier delays.
Multiple Shipments
Products in the same order may be produced by different fulfillment facilities. As a result, an order containing multiple items may arrive in separate packages and on different days. You will not be charged additional shipping solely because an order is divided into multiple shipments unless otherwise shown at checkout.
Tracking
When tracking information is available, it will be provided after your order ships. Please allow time for the carrier to update tracking information after a shipping label is created.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.
If you notice an address error after placing an order, contact us as soon as possible. Address changes cannot be guaranteed once an order has entered production or shipped.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged or incorrect, or you believe a shipment has been lost, please contact JPR Custom Creations with your order number and relevant details. Photos may be requested for damaged or incorrect products so we can investigate the issue and determine the appropriate resolution.
Carrier Delays
Once a package has been transferred to a shipping carrier, circumstances outside our control may affect delivery. JPR Custom Creations cannot guarantee carrier delivery dates.
Questions
If you have questions regarding the shipment of your order, please contact JPR Custom Creations using the contact information provided on our website.