Refund policy

Returns & Refunds

Most JPR Custom Creations products are made to order specifically for you. Because each item is produced after an order is placed, we generally do not accept returns or exchanges for buyer's remorse, incorrect size or color selection, or a change of mind.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery. Include your order number, a description of the issue, and clear photos showing the product and the problem. If the issue is verified, we will arrange an appropriate replacement or refund at no additional cost to you.

Order Changes & Cancellations

Because orders may enter production shortly after they are placed, changes and cancellations are not guaranteed. Please contact us as soon as possible if you need to request a change or cancellation. Once an order has entered production, it generally cannot be changed or canceled.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address at checkout. We cannot guarantee replacements or refunds for orders that are undeliverable or delivered incorrectly because of an address entered incorrectly by the customer.

Refunds

When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

If you have an issue with an order, please contact JPR Custom Creations and give us the opportunity to make it right.